Returns & Exchanges

At Diving Direct, we want you to be fully satisfied with your gear; if your equipment isn't the perfect fit, you can return unused items in their original packaging within 30 days of purchase.

Return Process

• 1.
  Initiate Your Return

  Log into your account portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Equipment

  Securely place the unused items and all original tags into a shipping box, ensuring delicate instruments like dive computers are well-padded.

• 3.
  Ship to Service Center

  Affix the provided return label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the gear, we will process your refund or exchange within 5-7 business days to your original payment method.